Player Support Specialist Polish-speaking

Are you a Polish-speaking gamer who wants to turn your passion into a career? We are looking for a Player Support Specialist to join our Sofia team, supporting players of a globally acclaimed competitive gaming title. This is your chance to work at the intersection of gaming and customer experience!

As a Player Support Specialist, you will assist Polish-speaking players with account management, technical issues, in-game queries, and fair play concerns. You will be the bridge between the player community and the game — ensuring every interaction reflects the brand's commitment to its players.

Your responsibilities:

• Handle Polish-language player support requests via digital channels
• Assist with account access, purchases, technical problems, and game-related queries
• Review and act on reports related to fair play and player conduct
• Document cases accurately and follow escalation procedures
• Deliver fast, friendly, and knowledgeable support that players appreciate

What we are looking for:

• Polish: C1/C2 level (native or near-native)
• English: solid working proficiency
• Genuine passion for gaming and online gaming communities
• Patient, empathetic communicator with strong written skills
• Available to work on-site in Sofia

What is on offer:

• Gross salary: 1,435 BGN/month
• Work with one of the world's most recognised competitive gaming brands
• Immersive, gaming-culture-inspired work environment in Sofia
• Full paid training and continuous development
• A passionate, gamer-friendly team that truly gets it