Players Club Representative

Position: Players Club Representative

Reports to: Players Club Supervisor

FLSA Status: Non-Exempt

Position Summary: Provides guests with information regarding the players club and casino promotions. Enters data in to the player’s club, opening new accounts for customers and issuing cards to the player’s club members. Acts as a sales person for the casino and its promotions.

Essential Duties:

• Ensures that all customers are greeted in a courteous and professional manner. 
• Promotes the club to prospective and current club members. 
• Maintains a cohesive work environment through teamwork within the department as well as with every other department within the casino.
• Provides guests with information regarding the players club and casino promotions.
• Enters data in to the player’s club data systems, opening new accounts for customers and issuing cards to the player’s club members.
• Assists in the completion of appropriate forms for casino guests.
• Conducts audits of members and points as needed.
• Provides customer services in a manner that demonstrates a good working knowledge of all services and promotion at the casino properties.
• Communicates with and provide services to the guests in a manner which promotes the casino and sets an example of the highest quality of customer service.
• Counts inventory and communicates shortages or needs of the club to the supervisor.
• Maintains proper attendance in accordance with internal policy. Reports to work on time, and/or provides adequate notice to supervisor prior to absence or lateness in accordance with Casino policy.
• Recognizes that each employee is a representative of the Casino, and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person (visitors, co-employees).
• Assists in resolving customer and employee concerns in a timely and professional manner.
• Performs other duties as assigned.

Education and Experience:

• High School Diploma/GED or equivalent required.
• Player’s Club and/or customer service experience preferred.
• Strong organizational and problem solving skills required. 
• Demonstrated positive customer service, communication and listening skills.
• Skill in data entry.

Knowledge, Skills and Abilities:

• Ability to work as a team and in a team environment.
• Ability to listen and follow directions.
• Understand and comply with all company and departmental standards, rules, regulations, and P&P’s.
• Ability to effectively train, motivate, direct, and supervise club employees.

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to sit and stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, climb stairs, work in small spaces, walk, reach and lift up to 25 pounds.
• Work involves almost constant exposure to elements, such as smoke, flashing lights and loud noises.
• May periodically require work outside of normal business hours, including weekends, under sometimes stressful conditions in order to meet business needs and strict deadlines.