Players Club Representative - On-Call

Responsibilities:

• PC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts.


• Updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account- ex. point balances, promotional entries earned.

• Understand and properly communicate the benefits and privileges of the Players Club.


• Recognize and build relationships with frequent guests.


• Recognize abusers of the program and notify Management.


• Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.


• Actively seek out new Players Club members for card acquisition, utilization and email acquisition.


• Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes.


• Assist with events by staffing the Box Office, serving as ushers for concerts and other events and working a Will Call table giving out complimentary tickets.


• Staff Catch a Rising Star ticket booth on show nights.


• Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers.


• Assist with Bus Tour greeting if required.


• Responsible for maintaining contact with other departments to ensure guest satisfaction.


• Inform management of all issues that may affect the smooth operations of the booths.


• Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service.


• All other related duties as assigned.

Working Conditions:

• Gaming environment includes smoke, noise and bright lights.

Target Salary Range: $19.25 per hour

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.