Master Plumbers, are you ready to lead your own team and grow with a local, family-owned company? Priority Plumbing and Heating has an immediate opening for a Denver Metro Plumbing Manager and we'd like to meet you. Whether you have experience in management and leadership or are ready to step up your professional goals, this could be the opportunity you've been looking for.

As a company, we strive to create a workplace environment that rewards leadership, responsibility and hard work while avoiding the high-pressure sales expectations that often lead to burn-out. When it comes down to it, customer satisfaction is our number one priority and we know that starts with employees who are recognized and rewarded for their skills and talents.

As our Denver Metro Plumbing Manager, you will be responsible for planning, executing and finalizing service repair while providing leadership to your team. You will help grow the market by onboarding new plumbers, managing large projects, ensuring jobs are completed to code and handling service jobs. You will maintain a sense of urgency, responsibility and resourcefulness to support and direct all Denver Metro plumbing work.

Compensation

The Plumbing Manager's compensation is based on previous experience. This role's compensation is a mix of salary and bonus with the expectation to make from $100k-$150k.

Principle Duties and Responsibilities

Management of Service Technicians

• Supervise and train the Service Technicians.
• Review weekly Payroll time sheets for technicians. Review to ensure hours worked and commissions paid is accurate.
• Monitor Technician daily schedules to identify workload and if help is needed.

• Hold all service technicians accountable to keep work sites clean and clear of unnecessary material and/or debris and leave the property "better than we found it".
• Assist in timely resolution of customer issues or complex technical problems confronted by the technicians.
• Participate in scheduled weekly service meetings.
• Complete documentation and conduct “coaching” sessions to reporting employees for inappropriate behavior, sub-standard performance, poor quality, etc., not following company policies or procedures, including Safety related policies, as needed. Notify ownership of any issues that may negatively impact the company's image or operations.
• Develop a department that buys in to the culture of the company.
• Hands-on approach to ensure crews are completing quality installations.

Customer Service

• Ensure prompt and effective communication to Customers, Coworkers and Executive Staff.
• Resolve direct customer concerns/complaints and poor online reviews.
• Maintain appropriate documentation of communication with customers.
• Resolve invoice disputes with customers on a timely basis.
• Monitor the quality of our service and repairs in the field.

Office Functions

• Assist and provide support to Dispatch Team daily completing proposals (for repair) as needed to ensure all proposals are completed and distributed in a timely manner.
• Verify PPE is being used by all employees on each site visit. Report all instances of injuries, near-misses, property damage, and safety concerns to ownership.
• Oversee fleet and warehouse/inventory management.

Minimum Requirements

• Minimum five (5) years Plumbing service and installation experience
• Effective verbal and written communication skills
• Proactive communicator who responds with urgency
• Exemplifies problem solving skills and innovative thinking
• Ability to effectively present information and respond to questions from management and customers.
• Ability to calculate figures and amounts such as discounts, prorates, & percentages.
• Flexibility and exceptional multi-tasking abilities
• Superior organizational and time management skills
• Three (3) years supervisory or management experience preferred

Certificates, Licenses, Registrations

• Master Plumber License with the state of Colorado

Physical and Mental Demands

• Ability to sit or stand for extended periods of time
• Ability to lift a minimum of 85 pounds
• Ability to learn internet-based software/apps
• Experience with Microsoft Office Suite – Word, Outlook, and Excel

Priority Plumbing and Heating serves the greater Denver metro area providing drain cleaning, water line replacement, sewer line repairs/replacements, hydro-jetting, and plumbing services for our residential and commercial customers.

www.priorityplumbingandheating.com

Disclaimer:

This job description is not meant to be an all-inclusive statement of every duty and responsibility that will be required of an employee in this position. Final job offer is contingent upon successful completion of personal background checks and drug testing. Priority Plumbing and Heating is an equal opportunity Employer.

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay

Ability to Commute:

• Littleton, CO 80120 (Required)

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