Plumbing Service & Install Field Manager

Over the last 10 years, Hoffmann has grown from a small family business of 50 employees to a 600+ member multi-market organization with significant aspirations for further growth. We recognize the quality of our people enables this growth and now is your chance to join our team.

As the Plumbing Service and Install Field Manager in Nashville, TN, you will work as part of a dynamic and passionate team to create accountability, enhance communication, and focus on improvements to efficiency and profitability within your department. You will accomplish this by working in conjunction with the other trade leaders to provide Field Professionals with KPI-driven feedback, coordinating 1-on-1’s, preparing review materials, reviewing Field Professional callbacks, performing jobsite visits, training, and facilitating group meetings.

Responsibilities:

• Under the Field Operations Manager’s direction, review and prepare feedback using data from (Service Titan) invoices, timecards, KPI reports, productivity reports, and estimates.
• Assist each individual Field Professional and help them to achieve their goals, both personal and professional.
• Scheduling, preparing, and conducting regular 1-on-1 coaching meetings for each Field Professional.
• Review Field Professionals’ invoices and estimates sheets.
• Coordinate and conduct training and ride-alongs.
• Work alongside customer service and dispatch to ensure the overall success of the business.
• Resolve customer concerns that require management involvement.

Qualifications:

• Trade license preferred
• 5-10+ years of field experience - Residential/Commercial Plumbing Service and Drains
• Proven track record of strong performance, with 1-3 years in a leadership role preferred
• Solid foundational knowledge of the Residential/Commercial Plumbing Service industry to include products and services offered.
• Ability to inspire and lead others to attain company goals.
• Good presentation skills; able to convey confident and decisive messages.
• Multi-tasker who enjoys working with diverse teams on varied projects.
• Detail-oriented and highly organized with exceptional follow-through abilities.
• Selfless individual who can prioritize the needs of the team above individual needs.
• Passionate about Hoffmann Brothers and loves the brand.
• High integrity with advanced communication skills and ability to make solid connections.
• Strong desire to motivate Field Professionals to be better tomorrow than they are today.
• Highly motivated, self-starter who is flexible and has a great attitude on life.

Requirements:

• To adequately perform the duties of this job, the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls, hear, and talk. The employee is required to reach with their hands and arms. The employee must be able to climb ladders, work in both hot and cold environments, and navigate small crawl spaces. The employee must regularly lift and/or move 50lbs or more. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The work environment can vary depending on the season and scope of work - employees are required to work outdoors throughout the seasons. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

Safety:

• Must consider one’s primary job safety, both for personal, co-worker and public benefit, and must have general knowledge of safe working practices and of TOSHA requirements.
• Able to perform on-site safety visits to assess unsafe conditions and solutions for the Field Professional and customer.

Salary and Benefits:

• Our benefits are exceptional and include paid vacation time, paid holidays, 401K matching program, and employer-sponsored medical, dental, and vision insurance for you and your family.
• This position will report to our Field Operations Manager

Hoffmann Brothers is an Equal Opportunity Employer.