Plumbing Technician - Urgent Role

Residential Service Plumbers for our NEW PLUMBING DEPARTMENT

***Sign On BONUS up to $6000****

Top Tier Plumbers, Guarantee pay no matter the call volume Join our team and help our new department grow!

Join our Expanding Team serving the Orlando, FL (Sanford, FL) Community

"Family-Friendly Service. That’s…. American Air & Heat"

About Us:

*Voted 2023 Next door's Neighborhood FAVE*

Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction.

WHY WORK FOR American Air & Heat?

• Competitive hourly pay $30-35/Hr + Efficiency Bonus. Earn money for every 5-star review!
• Fully stocked warehouse, keeping your van stocked and ready to go!
• Year-round work!
• Dispatch from home!
• Provided Company Vehicle, Gas Cards, Tablets (Service Titan), Cell phones, and uniforms.
• Career advancement and paid training by a management team that cares about your success!
• Celebrate Wins! – Spirit days, provided breakfast, and events.

Essential Job Functions:

• Follow American's Service System for top-notch customer experience, aiming for positive reviews, referrals, and repeat business.
• Meet personal productivity targets, contributing to team and branch goals, achieving core KPIs.
• Maintain and enhance technical skills, offering multiple solutions to customers based on thorough system evaluation.
• Clearly explain recommended solutions, ensuring customer understanding and satisfaction.
• Perform service, repair, installation, or replacement of plumbing systems, meeting code requirements.
• Maintain communication with customers, ensuring clarity and satisfaction throughout the service call.
• Provide operation and maintenance guidance to customers, collect payments, and request online reviews.
• Utilize company-provided tablet and software, coordinate with Dispatchers and Service Manager, address follow-up questions.
• Uphold company image through professional appearance and behavior, attend training and meetings as required.

Qualifications:

• Strong customer service, analytical, problem-solving, and communication skills.
• Excellent time management, organizational skills, and ability to maintain a well-inventoried service truck.
• Adaptability to changing business practices and customer needs, willingness to work flexible hours.
• Ability to handle invoicing, timesheets, and paperwork accurately and promptly.
• Maintain a clean driving record and drive safely at all times.

Experience/ Education:

• Two years of residential plumbing experience preferred
• Will consider Apprentice Plumbers with +2 years of experience
• Master’s and/or Journeyman licenses are also preferred but not required

Compensation:

• $30-35/HR, 40 Hours Guaranteed for the rest of the year.

Benefits:

• Medical, Dental and Vision Insurance that goes into effect the 1st of the Month after 60 days!
• 3% 401(k)/IRA Match at 100%
• 100% paid Long-Term Disability
• Life Insurance
• PTO & Paid Holidays
• Weekly Direct Deposit
• Employee Referral Program
• PTO starts accruing while your onboarding

We are a NEXSTAR company focused on great quality work and exceptional customer service!

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE