PM and Overnight - Guest Experience Coordinator

We are looking for an energetic and service-minded individual to join our team who can drive excellent and memorable guest experiences through professional and authentic communication skills with a focus on guest interaction and the physical aspects of our guest experience department. 

• Evening and overnight shifts priority.
• Full Time and Part Time available. 

RESPONSIBILITIES

• Responsible for owning the experiences of our guests. This may include package delivery, physical check-in of guests, and general guest interactions.
• Assist customers with general inquiries, the arrival process, check-ins, issue resolution and local recommendations.
• Other duties as assigned may include: 
• Patrol assigned areas on foot or in a vehicle, providing assistance and direction to visitors, berth holders, condo owners and employees.
• Confront and question all suspiciously acting persons present on property.
• Follow all proper instructions of the operating equipment used ensuring it is cleaned and properly stored after use.
• Apply crime risk and safety hazard prevention techniques, methods, practices and enforce marina rules and regulations.
• Inspect all operating equipment and report any problems to the maintenance department.
• Investigate and submit reports concerning criminal offences committed against hotel property, visitors, owners and employees.
• Investigate all disturbances, accidents, and guest and employee injuries.
• Comply with the hotel regulations regarding dress and expected behavior, reflecting consistently Key West Marriott Beachside Hotel Brand Standards whilst offering a personalized service to all internal and external customers.
• Administer first aid and CPR to guests and employees when appropriate according to OSHA laws and regulations.
• Accurately compile all appropriate security reports in accordance with resort/marina policies and procedures. Monitor and report all conditions which may create security or safety hazards on the property, making recommendations to improve prevention techniques, devices and equipment that would correct the hazards.
• Respond to fire and security alarms on the resort/marina property.
• Read daily all memos, schedules, events, SOP’s or any other posted information to ensure
• that there is an up to date foundation of information for the day.
• Have a working knowledge of the Alarm Systems and Watchman Systems.
• Have a working knowledge of the computer programs used.
• Have a working knowledge of the ADA equipment available and how to set up that equipment.

BENEFITS

• Full benefits package including health, dental, vision, and short- & long-term disability coverage.
• Paid Time Off Policy.
• 401(k) Plan with discretionary match

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Technical computer skills required on all forms of hardware- laptops, tablets, and mobile devices.
• Clean driving record - Must have ability to safely operate various vehicles (shuttle, van, suv)
• Highly responsible and reliable.
• Able to work Sunday through Saturday, early mornings and evenings as needed.
• Must have reliable transportation with the ability to travel around the market.

PHYSICAL DEMANDS

• Must be able to push, pull, carry, and lift up to fifty (50) pounds with or without accommodation.
• Must be able to bend, stoop, twist, and reach above shoulders and head.
• Must be able to sit, stand and/or walk continuously throughout shift.