PMFG Customer Service

Description

Company Overview: Whirlwind Steel is a premier metal building manufacturer specializing in the design, fabrication, and delivery of top-quality metal structures. Our unwavering commitment to excellence, innovation, and customer satisfaction has positioned us as an industry leader. This has allowed us to become creators and distributors of buildings and products that people use to live, learn, worship, work, and play.

Job Summary: We are seeking a dedicated professional Customer Service Representative for our PMFG team. The ideal candidate will be responsible for engaging with customers via phone and email to provide order updates, resolve inquiries, and ensure a seamless customer service experience while upholding the company’s brand promise.

Key Responsibilities:

· Serve as the primary point of contact for customers, addressing inquiries and providing updates on their orders through phone and email communication.

· Manage and communicate with customers regarding backorders, offering timely updates and solutions.

· Investigate and resolve claims and backorders efficiently, ensuring a timely resolution.

· Collaborate with manufacturing plants to address inquiries related to projects submitted to the production shops.

· Accurately input customer information into the CRM system based on collected data.

· Uphold and represent the company’s values, delivering on the Whirlwind brand promise in every customer interaction.

Benefits: This is a full-time position with competitive compensation and benefits package, including health insurance, 401(k) plan, and paid time off.

Requirements

Qualifications:

· High School Diploma or equivalent.

· Proven experience in sales or customer service, preferably in the manufacturing or industrial sector.

· Strong professional communication skills, both written and verbal.

· Excellent problem-solving skills and a customer-focused approach.

· Ability to work in a fast-paced environment while maintaining attention to detail.

· Experience in the metal building industry is a plus but not required.