PMO I - Shenzhen

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.

At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships

Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premier-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

About the Role

We’re looking for a PMO to oversee end-to-end software development projects and ensure timely, high-quality delivery. This role will drive agile practices across global product and engineering teams, optimize workflows, and enhance overall team productivity through effective coordination and resource management.

Key Responsibilities

• Manage the full lifecycle of software development projects, ensuring progress and quality.
• Develop project plans, coordinate cross-functional resources, identify risks, resolve issues, and deliver results.
• Drive and implement agile practices across international product and engineering teams, continuously optimizing management processes to improve business satisfaction.
• Optimize resource allocation based on business and R&D needs to continuously enhance the overall productivity of the development team.

• Fluent in English (spoken and written); able to use English as a working language (required).

• Bachelor’s degree or above, with at least 3 years of project management experience in the Internet industry.
• PMP, PRINCE2, or ACP certification is preferred.
• Strong ability to learn quickly, communicate effectively, coordinate across teams, and solve problems.
• Proficient in using common project management systems such as Jira, Workday, and Notion.
• Familiar with AI assistants and automated workflows, including using GPT / Zapier / Make for daily and weekly reports as well as data synchronization.
• Nice to have: experience with common AI agents and workflow tools such as Dify and n8n.