PNP Support Coordinator

The PNP Support Coordinator (PSC) requires behavioral health and case management duties, serving as the primary support of the client and psychiatric nurse practitioner (PNP) therapeutic relationship. Key responsibilities include same-day access to care, identifying patient needs, providing resources, and collaborating with clinicians, health plans, medical and behavioral health providers, and other community entities.

Knowledge and Skills:
Professional and timely verbal (in-person/telephonic) and nonverbal communication. Must maintain proficient phone- and computer-handling skills. Typing a minimum of 40 words per minute is necessary in order to properly document.
Time management including prioritizing multiple tasks and timely completion.
Computer literacy and thorough documentation.
Working knowledge of behavioral health symptoms, presentations, diagnoses and treatments.
Positively interact with patients experiencing chronic or acute mental illness including de-escalation, crisis management, safety planning and rapport building.
Accurately collect, document, and track patient data.
Researching and contacting resources and community partners to build and maintain a functional referral source base.

Other Skills:

A background in customer service and/or de-escalation, email etiquette, ability to work effectively both independently and as a member of a growing team.

Duties:
Complete new client intake process
Verify demographics and client information
Mark clients that attend and schedule future appointments
Check PCP ROI's get them updated if needed
Complete assessment screenings for Social Determinants of Health (SDOH) and Health (HRA) when applicable.
Attending Scheduled Meetings
Coordinate needs of patients and appropriate levels of care with stakeholders.
In-person, telehealth and/or telephonic patient support services.
Assist others with patients with acute needs and coordinate with the treatment team.
Act as a liaison between PCP and behavioral health provider(s) to promote integrated care.
Outreach patients to support continuity of care as needed.
All medical support including but not limited to vital signs, lab work and pharmacogenetic tests, assessments, records requests, drug screens, doc-to-doc setup, more.
Opening and closing duties as assigned
Department Administrative duties (voicemails, phone calls, etc)
Other duties as assigned and skills-building training as needed.

Qualifications and Education Requirements:

BHT preferred, Medical Assistant, Nursing, EMT, or CNA. Certifications must be from a fully-accredited program the entire time of attendance or applicable training otherwise. Two (2) or more years of experience in behavioral health including experience within the past 24 months providing medical and or behavioral services, or an equivalent of experience, skills and education.