POA & Utilities Coordinator

The POA & Utilities Coordinator plays a key role in ensuring smooth and accurate management of utility services for our rental properties. From ensuring utility accounts are set up, transferred, and maintained accurately and efficiently for both new and existing tenants.

This team member will also be the liaison between our tenants and the POA management team. The ideal candidate is detail-oriented, highly organized, and comfortable working with multiple systems and vendors. This position supports both property operations and the resident experience.

Duties & Responsibilities

• Coordinate utility account setup, transfer, and disconnection for rental properties during resident move-in and move-out.
• Monitor and track utility bills and POA dues payments, to ensure accuracy and timely processing.
• Serve as the main point of contact between utility providers POA management, residents, and internal teams.
• Verify utility service compliance with lease agreements and company policies.
• Research and resolve billing discrepancies, service interruptions, and tenant concerns.
• Research and resolve covenant concerns between tenants and POA management.
• Maintain detailed records of utility accounts, agreements, and service requests.
• Collaborate with property management and maintenance teams to support efficient property operations.
• Identify opportunities to streamline utility processes and reduce costs.

• Previous experience in property management, utilities, or administrative coordination preferred.
• Strong organizational skills with excellent attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word) and property management software (preferred).
• Problem-solving mindset with a customer service orientation.

Physical Demands

• Lifting up to 20 pounds occasionally and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• This position works mostly indoors going outdoors may be frequently required
• Must have manual use of hands and vision to use computer constantly

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!