Pod Supervisor: Sports Medicine

General Job Summary: Responsible for day-to-day supervision of clinical staff assigned to a Physician or Pod in addition to typical Surgery Schedular responsibilities

Essential Job Responsibilities:

1. Participates in the hiring, supervision, and evaluation of assigned staff.
2. Schedules staffing to meet changing workload needs.
3. Provides professional and technical support to staff and troubleshoots the delivery of patient care. Responds to requests from ombudsman, families, and other concerned patients regarding patient care issues.
4. Identifies training needs for staff and facilitates staff development. Participates in the development, implementation, and evaluation of training, orientation, and education programs
5. Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures. Recommends new and/or revised policies and procedures to the department manager.
6. Reviews and uses clinical and medical records to determine health care patterns and assignment of appropriate resources. Ensures corrective actions.
7. Coordinate and schedule surgeries and procedures and follow-up appointments as designated by physicians according to established policies and procedures.
8. Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
9. Coordinate processes and timing as required to meet physician and facility requirements.
10. Coordinate arrangements for surgical assistants, special equipment, and surgical materials.
11. Schedule diagnostic therapy and other treatments as requested.
12. Obtain authorization for surgery from patient’s insurance company. 
13. Provide patient with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
14. Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
15. Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.
16. Obtain accurate information from patients and ensure all registration forms are complete.
17. Collect patient pre-payments as directed daily.
18. Provide information to patients regarding unpaid balances prior to procedure or surgery.
19. File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order.
20. Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.
21. Maintain files and patient records in a confidential manner.
22. Other Duties as Assigned

Education: Bachelors

Experience: Minimum five years of experience in increasingly responsible clinical positions including some experience with supervision of clinicians.

Other Requirements:

1. Current CPR certificate.

Performance Requirements:

Knowledge:

1. Knowledge of clinical processes and principles. Familiar with state and federal laws related to health care.
2. Knowledge of human resources management principles.
3. Knowledge of medical practice protocols and standards.

Skills:

1. Skill in applying quality assurance techniques.
2. Skill in training staff, both new staff members and existing ones.
3. Skill in documentation of patient care including reviewing for accuracy and completeness.

Abilities:

1. Ability to communicate clearly with many different levels of staff.
2. Ability to analyze medical records and documentation and identify problem areas.
3. Ability to collaborate effectively with nursing and other clinical managers, physicians, and administrative staff.

Equipment Operated: Standard clinical and office equipment.

Work Environment: Combination of medical office and exam rooms. Frequent exposure to communicable diseases, biohazards, and other conditions common in clinic settings.

Mental/Physical Requirements: Variety of walking, standing, sitting, bending, twisting, and reaching. Occasional need to lift/carry/move up to 50 pounds of equipment. Frequent stress if dealing with multiple tasks and staff.