Point of Sale Support- IT

POSITION SUMMARY

This position is responsible for supporting the technical side of Point of Sale stations and related equipment.  This position has no supervisory duties.

EDUCATION / EXPERIENCE/ SKILLS AND ABILITY REQUIREMENTS

• Ability to communicate and work well with others and possess a willingness to work the necessary hours to meet our needs


• Proficient at troubleshooting & analyzing information thoroughly


• Advanced knowledge and understanding Windows based OS


• Advanced knowledge and understanding of Point-of-Sale computer hardware


• Ability to follow established policy and procedure


• Self-motivated, professional individual who needs minimal supervision


• Be very flexible in scheduling and be available for occasional overtime


• Must have strong work ethic

CONTACTS

• INTERNAL: IT Director, MIS Manager,  All managers, cashiers


• EXTERNAL: Guests

ESSENTIAL DUTIES & RESPONSIBILITIES

• Diagnose and repair hardware and software issues on PC’s using approved methods and processes.


• Install hardware and software.


• Complete necessary documentation as required on a daily basis.


• Install/configure/repair network and local printers.


• Train cashiers on basic computer and POS knowledge.


• Communicate and interact as required with end users and internal staff.

SECONDARY DUTIES & RESPONSIBILITIES

• Back up role to MIS Manager.


• Know and understand the Guest Services operation.


• Ability to run needed reports