Poison Information Provider (Pharm Tech or EMT)

Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Children’s Hospital in Madera, CA. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.

The PharmacyTechnician II - Provider (PT II - P) is responsible for:

1. Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Madera Division of the California Poison Control System (CPCS)).
2. Workingwith the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
3. Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
4. Documentingallconsultations in an electronic medical record.
5. Assistingin the developmentof writtenmaterials as requested.
6. Providing referralstoand alerting governmental agencieswhen appropriate.

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job.  The functions should add up to 100%.

Required Qualifications: 

• Licensed Pharmacy Technician by the California Board of Pharmacy
• Minimum 2 years of experience in a Specialty Pharmacy and/or in a retail/community pharmacy, and/or an equivalent combination of education and experience
• Completion of a recognized/accredited Pharmacy Technician Training Program
• Must possess the skills, knowledge, and abilities essential to the successful performance of the duties assigned to the positions.
• Excellent demonstrated record of attendance and punctuality
• Demonstrated ability to organize and manage time efficiently and productively
• Excellent oral, written, interpersonal and problem-solving skills
• Ability to handle staff, patient, and student issues with tact, diplomacy, and confidentiality
• Attention to detail and willingness to learn
• Ability to function with minimal supervision
• Ability to receive instructions and constructive feedback
• Excellent verbal communication skills
• Knowledge of medical and pharmaceutical terminology
• Ability to exercise appropriate judgment with policies and triage calls to other hotline staff
• Experience working in a poison center or managing emergency health related calls
• Proficiency in Word, Excel, Outlook, Internet Explorer, and database record entry and retrieval