Poker Room Supervisor

Role Responsibilities: 

• Leads, coaches and supports table games dealers to ensure legendary customer service.


• Ensures table games dealers have the training, tools and mindset to enable them as service professionals.


• Leads in a way that creates continuous improvements in the guest and employee experience.


• Ensures operational and game integrity.


• Tracks guest play and relays all pertinent information to Manager


• Resolves guest concerns in a quick, professional and efficient manner


• Executes changes in table games limits to meet the customer demand and needs of the business


• Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play


• Maintains bank floats


• Reports significant cash and cheque transactions


• Verifies issuance of credit after all necessary signatures are confirmed


• Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures


• Presents oneself in a polished, professional and service-minded way and leads team to do the same


• Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies. 

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Medical, Prescription Drug, Dental, and Vision Coverage


• Life and Disability Insurance


• Free Parking


• Generous Paid Time Off Plan


• Discounted Team Member Meals


• Education Assistance up to $3,600 a year


• 401(k) Savings Plan and Match


• Paid Breaks

Knowledge, Skills, & Abilities: 

• Must be able to work independently.


• Must be able to sit, stand or walk for long periods of time (4 hours).


• Must be able to respond calmly and make rational decisions when handling employee conflicts.


• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.


• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.


• Respond to visual and aural cues.


• Must have the manual dexterity to operate a computer and other necessary office equipment.


• Must be able to tolerate areas containing dust, loud noises and bright lights.


• Must be able to work varied shifts, weekends and holidays as needed.


• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.


• Ability to speak distinctly and persuasively.


• Must be able to read, write, speak, and understand English 

Education & Experience Requirements: 

• High school diploma or GED is required- College Degree preferred


• 1-2 years supervisory experience


• Excellent employee and customer service skills are essential


• Must be able to perform basic math quickly


• Must be able to get along with co-workers and work as a team


• Must present a well-groomed appearance


• Well-developed interpersonal skills


• Must enjoy entertaining and communicating with the public


• Excellent math skills and the ability to multi-task


• Must possess and demonstrate a genuine desire to serve the public


• Must have a professional appearance and be team player.


• Must have broad knowledge of casino rules, regulations, and procedures, including good game security.


• Must be 21 years of age. 

License Requirements: 

• None