Poker Shift Manager - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Poker Shift Manager, you’ll play a crucial role in ensuring the smooth operation of the Poker Room. Your responsibilities include supervising personnel, resolving guest issues, and creating exceptional experiences.

THE DAY-TO-DAY:

• Manage day-to-day operations efficiently, overseeing the Poker Room during your assigned shift.

• Ensure compliance with Gaming Control Agency and Title 31 standards.

• Address any unusual events, missing items, or alleged theft promptly.

• Foster a positive work environment by promoting teamwork, performance feedback, and mutual respect.

• Handle hiring, training, and succession planning processes for your department.

• Set the stage for outstanding guest experiences by providing exceptional service.

• Investigate and mediate guest issues, ensuring resolution.

THE IDEAL CANDIDATE:

• At least 21 years of age

• Bachelor's Degree or equivalent experience

• At least 2+ years of prior relevant experience

• Previous Poker Operations supervisory experience preferred

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19896

Pay Range:

The pay range for this role is:

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!