Police Service Specialist

The Ann Arbor Police Department is a full-service department with many services and divisions. These include a detective section, traffic services unit, K9, motorcycle and bicycle patrols, as well as a community engagement unit that includes many programs and opportunities to volunteer and ​​get involved. Our service specialist staff help both the sworn staff and community through various duties within the department, including taking reports at the front desk and assisting with traffic control at large events. The Ann Arbor Police Department is committed to a community-oriented policing philosophy and strives for a high level of community engagement. We embrace the values of continual learning, working collaboratively with the community and city, recognizing our successes, and being a team, while prioritizing impartiality and fairness in all circumstances.

The Vision of the Ann Arbor Police Department is to be a national model for earning trust within the community, safeguarding life, and promoting public safety through community policing.

Schedule: Working within the Community Engagement Unit, hours are generally Monday through Friday. However, to meet the needs of the
community, weekend hours may be required. Hours are to be set by management as needed.

Starting Hourly Rate: $29.58

After hire, pay increases are dependent on length of service, advancement in the position, and other contractual factors.

This position is represented by the Police Service Specialist (PSS) union. For more information reference the PSS collective bargaining agreement: Collective Bargaining Agreements 

Benefits offered for this opportunity: PSS Benefit Summary

The City of Ann Arbor offers a competitive wage and benefits package including medical, vision, dental, paid vacation, sick and holiday leave.

Role Summary:

Police Service Specialists help connect the Police Department with the community by providing professional, non-sworn services, responding to community needs, sharing information and resources, and supporting positive interactions between community members and law enforcement personnel. Depending on departmental needs and assigned responsibilities, the position may assist with community outreach, victim support, public education, and other community-focused initiatives.

Education, Training and Experience Required:

• High School Diploma or equivalent (GED)

Education, Training and Experience Preferred:

• Associate Degree in Business Administration, Public Administration, Criminal Justice or a related field.

The following Certifications / Designations may be required or obtained in order to perform some of the duties of this position:

• LEIN Certification


• Crime Prevention Designation


• Notary Public


• CPR and First Aid Certification

Licensing Requirements:

• Valid Michigan Driver’s License

View Additional Requirements and Information at: Police Service Specialist Job Description