Police Support Specialist - Communication

The Borough of Lansdale’s municipal government is a vibrant and dynamic organization dedicated to serving the diverse needs of our community. With a commitment to excellence, innovation, and inclusivity, we strive to create an environment where every individual can thrive and contribute to the collective success of our borough.

Job Summary/Objective:

The Borough of Lansdale Police Department is seeking a full-time as well as a fill-in/ part-time Police Support Specialist-Communication.  Responsibilities include but are not limited to:

• Performing customer service activities such as answering the telephone, explaining programs, police policies and procedures within the scope of authority, providing information of a general nature.


• Referring calls to appropriate department personnel.


• Providing information, referral services, transferring police calls for service (emergency and non-emergency) directly to Montgomery County Communication Center (MCCC)


• Entering data in the Net/I-viewer computer when needed.


• Greeting the public at front counter, handling of basic financial transactions such as record requests, accident reports, parking tickets and electronic payments; perform a variety of clerical duties for the Police Department as assigned.


• Monitor police radio and surveillance cameras, including inmate cells.

Qualifications:

To be considered, applicants must meet the minimum requirements of: high school diploma or equivalent; two year’s combined experience performing general clerical work which included word processing and data entry; extensive public contact in person or on the phone; use of radios, multi-line telephone systems and experience with help-desk or call center software; three (3)year’s experience working in a police department is preferred.  Candidates must be willing to work shift work, holidays, weekends and emergency overtime, as needed.  Must be able to pass criminal background investigation and obtain C.L.E.A.N. certification.

Benefits:

This position offers an excellent benefits package for the full-time position with the opportunity for career advancement. Benefits include, but are not limited to, a contractual starting wage, free or low-cost medical benefit options, generous retirement accounts, paid time off, and life insurance.