Symetra has an exciting opportunity to join our team as a Policy Administrative Representative!
About the role
As a Policy Administrative representative, you are responsible for supporting the new business and/or various customer service and contract administration functions to in-force Workforce Benefits business and typically assigned the more complex transactions and/or functions. You will have intermediate knowledge in all areas with a specialization in one or two functions, assist in the development and training of other team members, and participate in Acceptance testing as needed. This position also provides service and support to Premium, Commission, Underwriting, Claims, and Field sales/service teams.
What you'll do in this role
- Responsible for systems setup.
- Creation of contract/certificates/administration agreements, amendments of in force contract, and any other contract documents needed for Workforce Benefits and Medical Excess Loss Products.
- Analyze documents submitted and policy admin systems, determine if additional information is needed.
- Administration of in-force contracts for Workforce Benefits and Medical Stop Loss products to include renewals, agent of record, etc.
- Responsible for daily management of work assignments insuring appropriate communication, and that deadlines and Service Level Agreements are met.
- Obtain and maintain intermediate knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, amendments, etc.
- Understanding and application of guides for Broker/Agent and TPA appointments for contract renewal and Broker of Record changes
- Provide Service and support to Underwriting, Product partners, Field Sales/Service Staff, and other internal teams.
- Provide customer service to policyholders, broker/agents, sales team etc.
- Special assignments as indicated such as project participation
- Actively participate in unit meetings and provide input to improve workflows and processes Acceptance testing Subject matter expert on one or more functions Training and development of other team members
- Training and development of other team members
What we offer you
“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. - AVP Internal Sales, Training and Development
“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III
“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overviewopens a pdf file
Compensation
Hourly Salary Range: $22.00- $36.23 plus eligibility for annual bonus program
Who you are
- Two to three years of work experience in a fast paced and team environment One to two years minimum experience in group life, disability and/or medical insurance. Excellent oral/written communication, customer service, and interpersonal skills.
- Strong Planning, Prioritizing, Organizational skills. Detail orientation with high level of accuracy. Ability to learn and apply a complex system and set of rules and guides.
- Ability to multi-task and deliver results in a fast-paced, deadline driven environment.
- Demonstrate initiative and self-motivation skills. Knowledge of Microsoft applications, Word, Excel and Access
- High School diploma or equivalent experience required
We empower inclusion.
At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom.
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit:
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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