Policy Services Representative

Company : Slide Insurance

Job Type : Full Time

Tampa, United States

Job Description - Policy Services Representative

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

As a Policy Services Representative, you’ll be the trusted voice for our customers, helping them navigate their insurance needs while making a meaningful impact on their experience with Slide.

What You’ll Do

Deliver outstanding customer service by responding to policy-related inquiries via multiple communication channels

Assist customers with policy changes, payments, and coverage questions with professionalism and accuracy

Resolve customer concerns and escalate complex issues when needed

Maintain accurate documentation of customer interactions and policy activity

Support call center performance goals related to customer satisfaction and service excellence

Ensure compliance with company procedures and documentation standards

What You Bring

High school diploma required

2+ years of recent contact center or call center experience

Active Florida 20-44 P&C Personal Lines Agent License or 90-44 Non-Resident Personal Lines License required

Homeowners insurance experience preferred

Strong communication, organizational, and customer service skills

Ability to adapt and thrive in a fast-paced environment

Desire to live Slide's Core Values

What Slide Offers To You
The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
2023 - 2026 BEST PLACE TO WORK - Tampa Bay Business Journal

2024, 2025 & 2026 TOP WORKPLACE - Tampa Bay Times & USA TODAY

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Policy Services Representative

Job Description - Policy Services Representative

What You’ll Do

What You Bring

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