Policy Support Specialist

JSA is currently hiring for a Policy Support Specialist on our Support Staff team. Our support staff play a vital role in the day-to-day activities of the company. Candidates with basic computer skills, a high attention and detail and those excited to be a part of team JSA are encouraged to apply.

AGENT FOCUSED AND SOLUTION DRIVEN INSURANCE THINKING SINCE 1981

About Us:

Jackson Sumner & Associates (JSA), a family owned and operated company, is an Excess and Specialty Lines Broker that began in 1981 in Boone, North Carolina.

Current Chairman, Wayne Sumner, started JSA with just one other employee and focused on Police Professional in North Carolina. Today the company is led by our President & CEO, Danielle Wade, Wayne Sumner's daughter, has grown to over 80 employees, and has expanded our ability to write in North Carolina, South Carolina, Virginia, Georgia, Tennessee, and Maryland. JSA currently has offices located in Boone, NC and Richmond, VA and offers a wide range of products including property, casualty, automobile, garage, professional and personal lines.

JSA is committed to quality service for our brokers and strong underwriting for our companies. Not only does our advanced technology set us apart from our competitors, so do our people; we have some of the best in the industry!

Position Description:

The Policy Support Specialist role is responsible for entering data into the computer operating system to generate documents for agents and companies. Must be able to effectively communicate and maintain excellent customer service to agents and companies. Must possess the ability to work within a team environment and coordinate processes.

Essential Responsibilities:

• Process policies, binders, endorsements, audits, filings, DNOC's, and cancellations as delegated.


• Maintain group email accounts as delegated.


• Maintain a professional relationship with internal staff, retail agents and companies via written and phone communication and maintain excellent customer service to agents and customers


• Participate in weekly staff meetings


• Other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent


• Must possess strong verbal and written communication skills


• Must possess basic computer knowledge and skills


• Must possess the ability to work within a team environment and coordinate processes


• Ability to maintain strict confidentiality


• Must be able to prioritize and manage multiple tasks with various deadlines

Benefits of Working at Jackson Sumner & Associates:

• Medical, Dental and Vision Offerings


• 401k


• Wellness Incentives


• In-house gym, Zen room and exercise classes


• Paid Vacation, Holidays, personal/sick time