Polish Speaking Back Office Gaming Support Specialist - Fully Paid Relocation

Mercier Consultancy MD is excited to announce an opportunity for a Polish Speaking Back Office Gaming Support Specialist, with fully paid relocation. This position is ideal for individuals who are organized and possess strong problem-solving skills within the gaming industry. As part of our dedicated team, you will provide vital back office support, assisting both customers and internal teams to ensure a seamless experience in our gaming operations.

Key Responsibilities

• Deliver back office support for gaming-related inquiries from Polish-speaking customers through various communication channels.
• Collaborate with operational and technical teams to address and resolve issues effectively.
• Document customer interactions and internal processes with accuracy to maintain comprehensive records.
• Support the implementation of improvements to optimize back office operations and enhance customer satisfaction.
• Stay updated on gaming products, trends, and regulations to provide informed support.
• Participate in training and development programs to enhance your skills and knowledge in the gaming sector.

• Fluency in Polish (both oral and written) is required; proficiency in English is a plus.
• Prior experience in customer support or administrative roles, preferably within the gaming industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication skills, both written and verbal, with a focus on providing outstanding customer service.
• Ability to work collaboratively with diverse teams and adapt to a fast-paced environment.
• Proficiency in CRM systems and office software applications.
• Willingness to relocate fully and adapt to a new cultural environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. Monthly accommodation bonus