Polish Speaking Customer Service Agent In Sofia - Fully Paid Relocation Package

Mercier Consultancy MD is pleased to offer an outstanding opportunity for a Polish Speaking Customer Service Agent in Sofia, with a fully paid relocation package! This position allows you to immerse yourself in a dynamic work environment while providing excellent support for Polish-speaking clients within a respected global organization.

Responsibilities

• Assist Polish-speaking customers through multiple channels, such as phone, email, and chat, answering inquiries and providing product information.
• Troubleshoot and resolve customer issues efficiently, focusing on ensuring a high level of satisfaction.
• Maintain accurate records of interactions in the CRM system, ensuring detailed documentation of customer feedback and inquiries.
• Work collaboratively with team members to enhance the overall customer experience.
• Stay updated on company products and services to provide informed and helpful support.
• Promote the company’s values and maintain a positive brand image through effective communication.

• Fluency in Polish (both written and spoken); proficiency in English is an advantage.
• Prior experience in customer service is preferred, but not mandatory.
• Strong communication and interpersonal skills with a commitment to exceptional customer service.
• Ability to handle challenging situations with patience and provide effective solutions.
• Proficient in using CRM systems and standard office software.
• Willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural environment.
• A positive attitude and a genuine desire to assist customers.

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....