Polish Speaking Customer Service for Electronics Company in Sofia, Bulgaria

Mercier Consultancy MD is thrilled to announce a position for Polish Speaking Customer Service Representatives for a leading Electronics Company based in Sofia, Bulgaria. This role is perfect for individuals who are enthusiastic about technology and enjoy providing excellent customer support. As a customer service representative, you will engage with clients in Polish, assisting them with inquiries related to electronic products and services.

Key Responsibilities

• Handle customer inquiries regarding electronic products, services, and troubleshooting via phone, email, and chat in Polish.
• Provide detailed information about product specifications, availability, and warranty policies.
• Assist customers with order placements, returns, and account management.
• Effectively resolve customer complaints and technical issues, ensuring a high level of satisfaction.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with technical support and other internal teams to enhance the customer experience.
• Stay informed about new products, industry trends, and company offerings to provide relevant guidance to customers.

• Fluency in Polish (both written and spoken) is essential; knowledge of English is beneficial.
• Previous experience in customer service, preferably within the electronics sector.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Excellent problem-solving skills and the ability to handle challenging situations diplomatically.
• Capability to multitask and prioritize inquiries in a fast-paced environment.
• Proficiency in using CRM software and standard office applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Monthly Accommodation Bonus
4. Fully Paid Relocation Package
5. Fully Paid Training
6. Health Insurance
7. And Much More...