Polish Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is excited to announce a vacancy for Polish Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This position is perfect for individuals who are ready to contribute to a dynamic team dedicated to delivering exceptional customer service. As a representative, you will assist clients in navigating their inquiries related to energy solutions, ensuring they receive accurate information and support in Polish.

Key Responsibilities

• Handle customer inquiries related to oil and gas products and services via phone, email, and chat in Polish.
• Provide information about service options, pricing, and energy regulations.
• Assist customers with account management, service activation, and troubleshooting issues.
• Document all customer interactions accurately in our CRM system.
• Collaborate with technical and support teams to resolve inquiries and enhance service delivery.
• Stay knowledgeable about industry trends and company offerings to provide relevant information to clients.

• Fluency in Polish (both written and spoken) is essential; knowledge of English is beneficial.
• Experience in customer service, ideally in the energy or oil & gas sector.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to resolve issues efficiently while maintaining a high level of professionalism.
• Attention to detail and strong organizational skills.
• Comfortable using CRM systems and technology for customer interaction.
• Willingness to work flexible hours, including weekends and public holidays if required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...