Polish Speaking Customer Service for Finance industry

Mercier Consultancy MD is delighted to announce a position for Polish Speaking Customer Service Representatives in the finance industry. This role is perfect for individuals who are passionate about finance and have a strong commitment to providing excellent customer support. As a customer service representative, you will assist clients with their financial inquiries and help them navigate our services in Polish, ensuring they have a clear understanding of their financial options.

Key Responsibilities

• Manage customer inquiries related to financial products and services via phone, email, and live chat in Polish.
• Provide guidance on account management, transactions, and financial regulations.
• Assist clients in resolving issues, such as billing discrepancies and account inquiries.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with internal teams to provide timely solutions and improve customer experience.
• Stay updated on financial products and compliance requirements to better assist customers.

• Fluency in Polish (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service, preferably in the finance sector.
• Strong communication skills and the ability to convey complex information clearly.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Attention to detail and the ability to manage sensitive information with discretion.
• Proficiency in using CRM software and general computer applications.
• Willingness to work flexible hours, including evenings and weekends if needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...