Polish Speaking Customer Service for Government & Public Sector industry

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are committed to helping the community and delivering outstanding customer service. As a representative, you will assist citizens with inquiries related to government services and resources, providing support in Polish to ensure effective communication.

Key Responsibilities

• Handle customer inquiries related to government services, programs, and policies via phone, email, and chat in Polish.
• Guide customers through processes such as applications, renewals, and information requests.
• Provide accurate information about service eligibility and requirements.
• Effectively resolve customer complaints and issues to ensure satisfaction and trust in public services.
• Document all interactions and maintain detailed records in the CRM system for compliance and reporting.
• Collaborate with internal departments and government entities to provide comprehensive assistance.
• Stay updated on changes in policies, programs, and services to provide accurate information to customers.

• Fluency in Polish (both written and spoken) is essential; knowledge of English is advantageous.
• Experience in customer service, particularly in the government or public sector, is preferred.
• Excellent communication and interpersonal skills with a strong desire to serve the community.
• Strong problem-solving skills and the ability to handle sensitive information with discretion.
• Ability to manage multiple inquiries and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM systems and a good understanding of public service operations.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...