Polish Speaking Customer Service for Information Technology (IT) industry

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This is an exciting opportunity for individuals who are passionate about technology and committed to delivering exceptional customer service. In this role, you will assist clients with their IT inquiries and technical support needs, all while providing top-notch service in Polish.

Key Responsibilities

• Address customer inquiries related to IT products, services, and technical support via phone, email, and chat in Polish.
• Assist customers with troubleshooting hardware and software issues, providing step-by-step guidance.
• Provide information on product features, upgrades, and service options available to clients.
• Resolve technical issues efficiently and ensure high levels of customer satisfaction.
• Document all customer interactions and technical issues accurately in our CRM system.
• Collaborate with IT teams to ensure effective resolution of customer issues and enhance service delivery.
• Keep up-to-date with the latest IT trends, products, and company offerings to assist customers effectively.

• Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the IT industry.
• Strong communication skills and a knack for explaining technical concepts in an accessible manner.
• Excellent problem-solving abilities and a proactive attitude towards customer needs.
• Ability to handle multiple inquiries simultaneously in a fast-paced environment.
• Familiarity with customer service software and CRM systems.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...