Polish Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This role is crafted for individuals who are passionate about media services and love interacting with customers. As a representative, you will help clients navigate their media and entertainment options while providing exceptional service in Polish.

Key Responsibilities

• Assist customers with inquiries related to media services, subscriptions, and entertainment offerings via phone, email, and chat in Polish.
• Provide information on account management, including subscription changes and service troubleshooting.
• Inform customers about new releases, promotions, and features in the media and entertainment sector.
• Address and resolve customer complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions accurately for follow-up and reference.
• Collaborate with internal teams to improve service delivery and meet customer needs.
• Stay informed about industry trends and company offerings to provide up-to-date information to customers.

• Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in the media or entertainment industry.
• Strong communication skills with a friendly and approachable demeanor.
• Ability to manage multiple customer inquiries and prioritize tasks effectively.
• Problem-solving skills and a commitment to delivering excellent customer experiences.
• Proficiency in CRM systems and a good understanding of digital media services.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...