Polish Speaking Customer Service for Retail industry

Mercier Consultancy MD is delighted to announce an opening for Polish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are enthusiastic about customer service and enjoy helping others in a fast-paced retail environment. As a representative, you will utilize your Polish language skills to assist customers with inquiries, provide product information, and ensure a seamless shopping experience.

Key Responsibilities

• Handle customer inquiries related to retail products and services via phone, email, and chat in Polish.
• Assist customers with order placement, tracking, and returns.
• Provide detailed information regarding product features, promotions, and store policies.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions in our systems.
• Collaborate with team members to enhance customer satisfaction and improve service delivery.
• Stay informed about current promotions and inventory to assist customers effectively.

• Fluency in Polish (both written and spoken) is essential; knowledge of English is an advantage.
• Experience in customer service, particularly in the retail industry, is preferred.
• Strong communication skills with the ability to engage positively with customers.
• Excellent problem-solving skills and a customer-focused mindset.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Proficient in using customer service software and CRM systems.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...