Polish Speaking Customer Service for Social Media industry

Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Social Media industry. If you have a passion for digital communication and helping others navigate social media platforms, this role is tailor-made for you. You will play a pivotal role in assisting users with their inquiries and issues while providing top-notch customer support in Polish.

Key Responsibilities

• Respond to customer inquiries about social media services, account management, and platform features via phone, email, and live chat in Polish.
• Assist users with troubleshooting issues related to account access, content posting, and privacy settings.
• Provide guidance on best practices for using social media effectively and safely.
• Resolve customer complaints efficiently, ensuring a satisfactory resolution and positive user experience.
• Document customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with technical teams to escalate issues and improve service delivery.
• Stay informed about the latest trends in social media and platform updates to assist customers effectively.

• Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the social media or digital communications sector.
• Strong communication skills with a focus on building rapport with users.
• Good problem-solving skills and an eagerness to learn about new technologies.
• Ability to manage multiple inquiries in a fast-paced environment while maintaining quality service.
• Familiarity with social media platforms and general internet functions.
• Willingness to work flexible hours, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...