Polish Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a strong commitment to customer service and an interest in transportation solutions, this role is tailored for you. You will play a vital role in assisting customers with their transportation needs while providing exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in Polish.
• Provide customers with information on shipping options, expected delivery times, and service regulations.
• Assist with the booking process, including changes and cancellations of services.
• Resolve issues or complaints promptly to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information and support to customers.
• Stay informed about transportation trends and service updates to better assist customers.

• Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.
• Prior experience in customer service, preferably within the transportation or logistics sector.
• Strong communication skills with an emphasis on building rapport with customers.
• Excellent problem-solving abilities and a proactive approach to addressing customer concerns.
• Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment.
• Familiarity with transportation management systems and CRM software is desirable.
• Willingness to work flexible hours, including weekends and holidays as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...