Polish Speaking Customer Services Solutions Consultant

Mercier Consultancy MD is seeking a dedicated Polish Speaking Customer Services Solutions Consultant to join our exceptional team. In this role, you will be instrumental in providing outstanding client support, addressing inquiries, and designing custom solutions to enhance customer satisfaction. If you are passionate about delivering top-notch service and have excellent communication skills, we want to hear from you!

Key Responsibilities

• Serve as the primary contact for Polish-speaking clients, addressing their needs and responding to inquiries promptly.
• Identify client challenges and propose tailored solutions to improve their overall service experience.
• Provide necessary training and support to clients, enabling them to maximize our service offerings.
• Collaborate with cross-functional teams to ensure successful implementation of service solutions.
• Evaluate client feedback and satisfaction, ensuring that any issues are proactively resolved.
• Keep abreast of product developments and industry trends to provide informed support to clients.

• Fluency in Polish (both spoken and written) is a must; proficiency in English is advantageous.
• Prior experience in customer service, solutions consulting, or similar roles is desirable.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Exceptional communication and interpersonal abilities, capable of connecting with clients effectively.
• Technologically savvy with a willingness to learn about new tools and solutions.
• Self-starter with strong organizational skills, able to manage multiple client needs simultaneously.
• A proactive demeanor with a strong commitment to enhancing the customer experience.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. Monthly accommodation bonus