Polish Speaking Digital Trust and Safety Specialist - Sofia, Bulgaria

Mercier Consultancy MD is looking for a Polish Speaking Digital Trust and Safety Specialist to join our team in Sofia, Bulgaria. In this crucial role, you will help create and maintain a safe online environment for our users. Your expertise will be vital in monitoring content, managing safety concerns, and ensuring adherence to our community guidelines.

Key Responsibilities

• Oversee user-generated content and online interactions to detect and respond to violations of safety protocols.
• Conduct thorough investigations into reported safety incidents, applying critical thinking to assess evidence and recommend effective solutions.
• Collaborate with various teams to improve and develop policies that promote digital safety and trust.
• Generate detailed reports about safety incidents and trends to support informed decision-making within the organization.
• Stay informed of the latest digital safety developments and implement best practices to enhance our protocols.
• Communicate effectively with users to educate them on safety practices and raise awareness of potential risks.

• Fluency in Polish and English (both written and spoken) is essential.
• Experience in digital safety, content moderation, or relevant fields is strongly preferred.
• Strong analytical skills with a focus on data-driven problem-solving.
• Excellent communication skills to manage user interactions and resolve issues effectively.
• Attention to detail and a proactive mindset towards identifying potential safety challenges.
• Familiarity with online safety tools and content management systems is an advantage.
• A collaborative nature, able to thrive in a dynamic team environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. Monthly accommodation bonus