Polish Speaking Player Support Specialist for Riot Games in Sofia, Bulgaria

Mercier Consultancy MD is excited to present a fantastic opportunity for a Polish Speaking Player Support Specialist for Riot Games, based in Sofia, Bulgaria. This is a great chance for individuals who are passionate about gaming and eager to help fellow players enhance their gaming experience. In this role, you will provide top-tier support to Polish-speaking players, addressing their various inquiries and ensuring they receive the best assistance possible.

Key Responsibilities

• Deliver high-quality support to Polish-speaking players through multiple communication channels, including ticketing systems and live chat.
• Assist players with inquiries related to game mechanics, account management, and technical issues.
• Resolve player concerns efficiently to enhance satisfaction and loyalty.
• Maintain accurate documentation of player interactions and feedback to support continuous improvement.
• Collaborate with game developers and community teams to relay player insights and concerns.
• Stay informed about new game features, updates, and best practices in customer support.

• Fluency in Polish (oral and written) is essential; proficiency in English is a plus.
• Previous experience in customer or player support roles, ideally in the gaming industry, is preferred.
• Strong understanding of gaming culture and knowledge of Riot Games' titles is beneficial.
• Excellent communication and interpersonal skills with a focus on delivering outstanding customer service.
• Ability to troubleshoot technical issues and provide clear, effective solutions to players.
• Strong organizational skills and the ability to manage multiple inquiries simultaneously.
• Willingness to work in Sofia, Bulgaria, with relocation support provided.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More ...