Polish Speaking Player Support Specialist in Sofia, Bulgaria + Welcome Bonus

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Polish Speaking Player Support Specialist based in Sofia, Bulgaria, with the added benefit of a welcome bonus! This role is perfect for those who are passionate about gaming and enjoy providing exceptional support to players. As a key part of our team, you will assist Polish-speaking players with their inquiries, ensuring they have a positive and engaging gaming experience.

Key Responsibilities

• Provide outstanding player support in Polish through multiple channels, including email and chat.
• Assist players with questions related to account management, game features, and technical issues.
• Efficiently resolve player concerns to enhance overall satisfaction and retention.
• Document player interactions thoroughly to support continuous improvement in services.
• Collaborate with other departments to convey player feedback and insights for service enhancements.
• Stay updated on game developments and trends to provide informed support to players.

• Fluency in Polish (both oral and written) is essential; English proficiency is beneficial.
• Prior experience in customer support or player support roles is advantageous, especially within the gaming industry.
• Strong understanding of gaming culture and familiarity with popular Riot Games' titles is a plus.
• Excellent communication and interpersonal skills, emphasizing customer service.
• Ability to troubleshoot technical issues and deliver effective solutions.
• Strong organizational skills to manage multiple player inquiries effectively.
• Willingness to relocate to Sofia, Bulgaria, with relocation assistance provided and a welcome bonus upon joining.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More ...