Polish Speaking Technical Support Specialist - Work In Sofia

Mercier Consultancy MD is searching for a dedicated Polish Speaking Technical Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals with a passion for technology and customer service, as you will assist our Polish-speaking clients in resolving technical issues related to our products and services. If you enjoy problem-solving and helping others, this position is the perfect fit for you!

Key Responsibilities

• Provide outstanding technical support to Polish-speaking customers through various channels, including phone, email, and chat.
• Diagnose and troubleshoot technical problems effectively and efficiently.
• Guide customers step-by-step through their technical inquiries and provide clear instructions.
• Document customer interactions and technical issues accurately in the CRM system.
• Collaborate with engineering and product teams to escalate complex problems and ensure timely resolutions.
• Stay updated on product knowledge and enhancements to deliver accurate information to customers.

• Fluency in Polish (oral and written) is essential; proficiency in English is beneficial.
• Previous experience in technical support or customer service is preferred.
• Strong troubleshooting skills and a technical mindset.
• Excellent communication skills, capable of explaining technical concepts clearly.
• Familiarity with CRM systems and technical support software.
• Ability to work both independently and as part of a team in a dynamic environment.
• A passion for technology and a desire to assist customers in resolving their issues.

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....