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Polish Speaking Technical Support Specialist - Work In Sofia

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Job Description - Polish Speaking Technical Support Specialist - Work In Sofia

Mercier Consultancy MD is searching for a dedicated Polish Speaking Technical Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals with a passion for technology and customer service, as you will assist our Polish-speaking clients in resolving technical issues related to our products and services. If you enjoy problem-solving and helping others, this position is the perfect fit for you!


Key Responsibilities

  • Provide outstanding technical support to Polish-speaking customers through various channels, including phone, email, and chat.
  • Diagnose and troubleshoot technical problems effectively and efficiently.
  • Guide customers step-by-step through their technical inquiries and provide clear instructions.
  • Document customer interactions and technical issues accurately in the CRM system.
  • Collaborate with engineering and product teams to escalate complex problems and ensure timely resolutions.
  • Stay updated on product knowledge and enhancements to deliver accurate information to customers.
  • Fluency in Polish (oral and written) is essential; proficiency in English is beneficial.
  • Previous experience in technical support or customer service is preferred.
  • Strong troubleshooting skills and a technical mindset.
  • Excellent communication skills, capable of explaining technical concepts clearly.
  • Familiarity with CRM systems and technical support software.
  • Ability to work both independently and as part of a team in a dynamic environment.
  • A passion for technology and a desire to assist customers in resolving their issues.
  • Competitive Salary
  • Monthly Performance Bonus
  • Monthly Accommodation Allowance
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Private Gym
  • And Much More....
Original job Polish Speaking Technical Support Specialist - Work In Sofia posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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