Polish-Speaking Fitbit Customer Support Specialist: Sofia, Fully Paid Relocation

Mercier Consultancy is seeking a Polish-Speaking Fitbit Customer Support Specialist to join our dynamic team in Sofia, Bulgaria. We offer a fully paid relocation package to support your move and integration into this exciting opportunity.

In this role, you will provide exceptional customer support to Polish-speaking Fitbit users, helping them with product inquiries, troubleshooting, and guidance to enhance their overall experience with Fitbit products.

Responsibilities

• Deliver high-quality customer support to Polish-speaking clients via phone, email, and chat
• Resolve technical issues and assist with product usage
• Document customer interactions accurately and timely
• Collaborate with internal teams to escalate and resolve complex customer concerns
• Maintain a friendly, professional, and customer-centric approach at all times

• Fluency in Polish and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Strong communication and customer service skills
• Previous experience in customer support or technical troubleshooting is preferred
• Interest in fitness technology and health is a plus
• Ability to think critically and solve problems efficiently
• Team player with the ability to work independently when necessary
• Familiarity with customer support platforms is advantageous

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses