Pool & Beach Attendant

Company: Ocean Hotels Barbados

JOB SUMMARY

To provide efficient and professional pool and beach-side service to hotel guests.

SCOPE

Under the directive of the Pool & Beach Supervisor, the Attendant is responsible for the safety and welfare of all guests in pool and beach areas.

RESPONSIBILITIES

• To provide guests with rolled towels, clean chairs, and assist with any other guest request which aids in their comfort and general holiday experience, anticipating guests’ needs according to 5 diamond standards.


• To ensure the pool and beach loungers are refreshed after each guests’ use, within a timely manner according to company standards. Where applicable, this includes but is not limited to replacing beach towels, brushing the mattress, removing cutlery, plates or any other items left behind by guests.


• To be engaging and friendly towards guests and staff members, always positively representing the Ocean Hotels brand in your words and actions.


• Greets all guests in a helpful welcoming manner, using their name at every opportunity and taking a genuine interest in their holiday experience. 


• To comply with all company standards & safety policies within the department.


• Be knowledgeable with the operations, handling and care of items, equipment and areas under the responsibility of the Pool & Beach Department.


• To ensure the pool, beach, watersports and other facilities, under the department’s care, are correctly set up using the guidelines of the company’s standard operating procedures. This includes but is not limited to watersport equipment, beach and pool games.


• Take personal interest and pride in ensuring all equipment is cleaned and maintained to reflect the high quality of Ocean Hotels.


• Promptly attends to guests’ inquiries, requests and complaints ensuring that requests have been satisfied and complaints are actively dealt with before the end of your shift, referring challenges to the Management team where necessary.


• To adhere to the AAA 5 Diamond standards, encouraging your peers to do the same.


• Daily conduct a walkthrough of the entire beach to remove debris, actively keeping the beach clean. 


• You are expected to clean and maintain all outdoor furniture and umbrella bases, keeping them sanitary and free of bird excretion, stains etc.  (Where applicable)


• Take personal interest and pride for ensuring that the pool deck and beach are kept cleaned and in an orderly state at all times, polishing rails, glass and metal finishes, sanitising touch points and where applicable, cleaning the shower stalls. (Where applicable)


• Provide misting spray, cold towels, treats and other services to indulge our guests in the Ocean Hotels unique product. (Where applicable)


• Presentation of appearance must be aligned with the company policy. 


• Assist with the physical set up of special events booked by guests, eg. Private Beach Dinners and Romance Picnics. 


• Where necessary, facilitate and assist with any activities on and off property to enhance the guests stay. Based on guests occupying the hotel some of these tasks may be of high physical activity in order to engage a wide range of guests.


• Upon guest request, you are required to graciously provide direction or offer assistance via escort as part of the hotel’s 5 diamond standards.


• Be knowledgeable of the hotel facts, facilities and amenities eg. the gym, kids club, teen lounge and business center. Encompassing the product available within the Montrose and Ocean Hotels Group.


• To adhere to all safety protocols when accompanying guests with watersports. 


• To comply with all hotel procedures and protocols related to infectious diseases. 


• Responsible for immediately advising the management team, anything which is considered to be a health or safety hazard.


• To actively participate in an evaluation of your performance by means of an appraisal with your leadership team. In order to correct weaknesses, encourage strengths and work to achieve personal and professional goals.


• To thoroughly review and understand the information contained within the Ocean Hotels Employee handbook since as an employee of Ocean Hotels Barbados, you are governed by the rules and stipulations contained within.


• To be totally security conscious, being aware of any unregistered guests, lurkers, and your general surroundings. Advising the security team of such.


• To attend and participate in any training programs as directed by the HR team and your manager or supervisor.


• Carries out any other duties assigned by the management team.

KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES

Knowledge

The Pool & Beach Attendant must have proficient knowledge in the following areas:

• Understand, speak, read and write English at CXC level or equivalent.


• Knowledge of emergency procedures, First Aid and CPR.


•  Knowledge of proper safety practices as it relates to all pool and beach activities.

Skills

The Pool & Beach Attendant must demonstrate the following skills:

• Must possess the ability to communicate effectively and warmly with guests. Strong interpersonal skills are necessary to be successful.


• Must be able to swim.


• Must be able to work with minimum supervision.


• Must demonstrate the capacity to deliver a high standard of customer service throughout your shift. Must be service oriented, organized and efficient.


• Must possess the ability to stand, walk and lift items throughout a period of time.


• Be in good physical condition to perform extensive walking, bending and stretching.


• Be able to  correctly lift up to 25 pounds and to push carts loaded with towels and other supplies.


• Ability to speak English clearly, distinctly and cordially with guests.

Personal Attributes

The Pool & Beach Attendant must demonstrate the following personal attributes:

• Hospitality

• Creativity

• Reliability

• Compatibility

• Effective follow up

• Flexibility

• Consistency


• Leadership


• Professional deportment