Pool Concierge

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job-Specific Duties

• Responsible for maintaining guest safety in all pool areas, ensuring professional and consistent adherence to all pool safety standards
• In charge of greeting guests, making sure they receive different amenities every hour (sliced fruit, spritz, offer sunblock, give out chilled towels etc.)
• Responsible for pool hut retail (i.e. shirts, sunglasses, sun lotion/sun block)
• Responsible for open/close of pool procedures
• Supervise pool attendants/assists with monitoring and maintaining pool area
• Attends all departmental meetings and training sessions as scheduled
• Other Duties as assigned

Physical Demands

• On their feet over 2/3 of the time
• Walking 1/3 of the time
• Using hands to handle, feel or point over 2/3 of the time
• Stooping, kneeling, crouching, crawling 2/3 of the time
• Using their listening and communication skills over 2/3 of the time

There are special vision requirements that we ask for and they are:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

General Duties

• Reports to work as scheduled in proper uniform and in accordance with the company’s personal appearance standards
• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel department standards, policies and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area

Qualifications

• Min. 2 years previous experience in guest services.
• Supervisory experience preferred.
• Excellent guest service skills
• Excellent oral communication skills
• Ability to lift 40 lbs. and pull/push 100 lbs
• Able to work a flexible schedule, including weekends and holidays