Pool Customer Service Advisor

"EVERYONE IS FAMILY IN OUR HAUS"

Company Vision

Bringing family and friends together to have fun and create memories.

The Pool Customer Service Advisor provides friendly and efficient service to customers by receiving and following upon customer repair orders for pools and spas. The position also prepares bills and accepts customer payments for services provided.

Pay: $16-22/hour 

Schedule: Monday-Friday 9:00am - 6:00pm with occasional Saturdays

Job Duties:

• Responding to phone calls by actively listening to the customer's description of their needed repairs and helping them to determine the best channel for service 
• Preparing customer repair orders and maintaining the customer relationships through communication and updating them on their services
• Verifying warranty and service contract coverage, also interacting with insurance and contract companies. 
• Bill customers and receiving payment for services 
• Assisting the retail floor in the ski/pool shop during slow times and in the off season 

Qualifications:

• 1 year experience in the customer service role 
• High School Diploma 
• Ability to listen insightfully and convey information verbally and in writing 
• Excellent computer and data entry skills 
• Some knowledge of pools, spas and skiing helpful but not required.