The primary role of the F&B Supervisor at The Charleston Place Pool is to supervise restaurant staff while providing efficient, friendly, and excellent customer service. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
Duties/Responsibilities:
Ensure compliance with Forbes Standards for guest interactions.
Following up with guest complaints and issues
Coach and train staff while acting as a role model
Maintain cleanliness of work area
Monitor food usage during shift to ensure proper food presentation throughout food service times.
Assist with scheduling and planning monthly staff meetings and encouraging a sense of teamwork and respect between all lounge associates.
Maintain stock at appropriate levels and complete all side work.
Attend to and anticipate guests’ needs.
Required Skills/Abilities:
Previous supervisory experience
Associate degree
ServSafe
TIPS Certification
Weekend and holiday availability with occasional overtime.
Multitasking with the ability to prioritize
Punctuality & Efficiency
Communication
Customer Service in a luxury environment
Teamwork & Leadership
Physical Requirements:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc., at least 75 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods of time on your feet, especially during peak hotel hours or events.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
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