About Us:
Swim Pro Service and Supply is an innovative, rapidly expanding leader in pool and spa services in the Fayette County area. With 50 years of experience and a strong commitment to exceptional customer service and high-quality workmanship, we are in a period of exciting growth and looking to build a dynamic team of industry experts. Join us at a pivotal time for the company, where the opportunities for professional development and career advancement are abundant. This is your chance to get in on the ground floor of a growing business committed to employee growth and development!
Why Join Us?
Rapid Company Growth: As Swim Pro expands, you’ll be part of a team driving change, innovation, and success.
Career Advancement: We prioritize internal growth and promotion – leadership and advancement opportunities will abound.
Attractive Benefits: Competitive salary, 401K with company match, paid time off, holidays, and more.
Company Culture: A positive, inclusive, and forward-thinking environment that values I.M.P.A.C.T: Integrity, Mindset of Growth & Action-Orientation, Problem-Solving, Accountability, Customer Service & Teamwork
Exciting Projects: Work on cutting-edge pool and spa systems, solving complex technical challenges every day.
Full Support: Company vehicle, fuel card, and training to support your career development.
Position Summary:
The Service Operations Manager is a senior leadership role responsible for overseeing the installation, maintenance, and repair of pool and spa equipment. This role blends leadership, technical expertise, and project management to guide a team of technicians, ensuring quality service and customer satisfaction. With a growing company and expanding responsibilities, this is a unique opportunity for someone with technical expertise to lead and grow alongside the business.
Key Responsibilities:
Lead & Mentor: Manage a team of technicians, providing guidance, training, and support. Act as point of contract for technical issues that require expert resolution.
Technical Oversight: Oversee complex pool and spa equipment installations, repairs, and diagnostics.
Customer Interaction: Communicate effectively with customers, offering expert advice and solutions.
Team Management: Prioritize and manage service calls, ensuring timely completion and quality service.
Safety & Compliance: Ensure all work follows safety regulations and industry best practices.
Leverage Technology to Drive Quality: Utilize a CRM system to optimally schedule and monitor work performed, leverage AI and Automation solutions to drive inventory management and efficient operations.
Qualifications:
Experience: 5+ years in pool equipment service, commercial plumbing, or related field.
Leadership: Proven leadership or mentorship experience.
Technical Knowledge: Strong understanding of pool systems, plumbing, electrical, and/or mechanical repairs.
Certifications: Certified Pool Operator (CPO) preferred, DOT hazardous materials driver certification (or willingness to obtain).
Skills: Strong problem-solving, highly discipled, strong communication, and team leadership skills. Strong cultural fit with desire to learn, grow and teach others.
Benefits:
Competitive Salary commensurate with experience and qualifications.
401K with company matching.
Paid Time Off includes paid holidays and scaling personal/vacation time based on tenure.
Company Vehicle with all necessary tools, supplies and a fuel card.
Professional Growth including tailored development and advancement opportunities as the company scales.
Exciting Career Path: Get in on the ground floor of an expanding business.
Equal Opportunity Employer:
Swim Pro Service & Supply is committed to diversity and encourages military veterans to apply. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
Salary :
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