Pool Service Technician Manager

Join Our Growing Team as a Pool Service Technician Manager!   

Swim Pro Service & Supply – The Crystal-Clear Choice in Pool Care

Are you looking for a hands-on career where you can learn valuable skills, work outdoors, and be part of a supportive team? Swim Pro Service & Supply is a well-established and reputable pool service and supply company in the Lexington, KY area, and we're excited to be adding a Pool Service Technician Manager to our growing team!  We have been the trusted leader in pool care for the Fayette County area since 1976! 

At Swim Pro Service & Supply, we're more than just pools – we're about providing exceptional service and building lasting relationships with our customers. We pride ourselves on our high integrity, commitment to growth and development, and a positive work environment where everyone is valued. If you're eager to learn, reliable, and enjoy working with your hands, we encourage you to apply!

Why You'll Love Working at Swim Pro Service & Supply:

We believe in taking care of our team, and we offer a comprehensive benefits package for employees that qualify that includes:

• Paid Holidays: Enjoy time off to celebrate important occasions.
• 401K Matching Program: We offer a 401K with matching contributions for qualified employees.
• Paid Time Off (PTO): Earn valuable time off for rest, relaxation, or personal needs.
• Health Insurance Reimbursement: We help you manage healthcare costs by reimbursing for health insurance premiums.
• Career Growth Opportunities: We're committed to promoting from within and offer pathways for advancement as you gain experience and skills.
• Comprehensive Training: You'll receive thorough on-the-job training and ongoing support to develop your skills and knowledge.
• A Workplace with High Integrity: We operate with honesty, respect, and ethical practices in everything we do.
• Growth & Development Mindset: We encourage continuous learning and provide opportunities for you to expand your expertise in the pool industry.
• A supportive and friendly team environment.
• The opportunity to work outdoors and enjoy a varied work day.

What You’ll Do:
The Pool Service Technician Manager is a senior-level role responsible for the installation, maintenance, and repair of complex pool and spa equipment. This position requires a deep understanding of pool systems, advanced plumbing and electrical knowledge, as well as exceptional leadership skills. The Service Technician Manager will provide technical guidance and training to other technicians, ensure quality workmanship, and maintain a high level of customer satisfaction.  The role also has the potential for growth into additional leadership areas for the right candidate!

Responsibilities:
• Lead and mentor a team of pool service equipment technicians, providing technical guidance and support.
• Install, maintain, and repair complex pool and spa equipment, including advanced automation systems, variable speed pumps, and salt chlorination systems.
• Diagnose and troubleshoot intricate equipment malfunctions, identifying and resolving issues efficiently and effectively.
• Perform advanced plumbing and electrical repairs, including pipefitting, wiring, and control system troubleshooting.
• Conduct thorough equipment inspections and provide detailed reports on findings and recommendations, including cost estimates.
• Manage and prioritize service calls, ensuring timely and efficient completion of work.
• Leverage a Customer Relationship Management (CRM) system to maintain accurate records of work performed, parts used, and time spent on each job, and ensure team members do the same.
• Communicate effectively with customers, providing clear explanations of complex equipment issues and repair options.
• Ensure compliance with all safety regulations, company policies, and industry best practices.
• Maintain a clean and organized work vehicle and equipment, and ensure team members do the same.
• Assist with training and development of junior technicians.
• Act as a point of escalation for complex technical issues.
• Assist the General Manager and Office Manager with scheduling and resource allocation.

Qualifications:
• 3+ years of experience in pool equipment service and maintenance, commercial plumbing or related field
• A proven track record of team leadership or mentorship preferred.
• Military Veterans encouraged to apply

• Expert knowledge of pool and spa systems, including advanced plumbing, electrical, and mechanical components.
• Ability to read and interpret complex technical manuals, schematics, and blueprints.
• Exceptional troubleshooting and problem-solving skills, with the ability to handle complex technical challenges.
• Strong communication, interpersonal, and customer service skills.
• Valid driver's license and clean driving record.
• Ability to lift and carry heavy equipment.
• Certified Pool Operator (CPO) certification (preferred).
• EPA certification and/or Advanced certifications in relevant trades (e.g., electrical, plumbing) desirable.

Skills:
• Complex Pool Equipment Repair & Service
• Advanced Plumbing or Electrical Troubleshooting preferred
• Team Leadership & Mentoring
• Customer Relationship Management
• Project Management
• Time Management & Scheduling
• Problem-Solving & Critical Thinking

Ready to Dive In?

If you're looking for a great opportunity to start a career in the pool service industry with a company that values its employees, we encourage you to apply! 

We look forward to hearing from you! 

Swim Pro Service & Supply is an Equal Opportunity Employer and values diversity at all levels of its organization. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.  Company benefits have minimum tenure and/or other requirements to qualify.