Pool Supervisor

Ojo Santa Fe is seeking a dependable, knowledgeable, and motivated Pool Supervisor to join our Facilities team.

The Pool Supervisor is responsible for overseeing daily pool operations, maintaining safe and sanitary pool environments, and supporting the Facilities Manager and Assistant Facilities Manager with staff supervision, scheduling, and maintenance activities.

The ideal candidate will have hands-on experience in pool operations, water chemistry, filtration systems, and preventive maintenance, along with strong leadership skills and a commitment to providing an exceptional guest experience.

Essential Duties and Responsibilities

•  Oversee daily operations, maintenance, and cleanliness of all pools, ponds, fountains, water features, and surrounding areas.
• Ensure pool facilities comply with applicable New Mexico health and safety regulations and company standards.
• Perform and oversee water quality testing, chemical balancing, and proper pool treatment procedures.
• Monitor and maintain filtration systems, pumps, ozone and UV treatment systems, and related equipment.
• Coordinate preventive maintenance schedules, including pool cleaning, draining, refilling, and equipment servicing.
• Maintain accurate pool maintenance logs, chemical testing records, inspection reports, and required documentation.
• Supervise, train, and support pool operations staff to ensure safe and efficient completion of daily responsibilities.
• Assist with employee scheduling, work assignments, performance evaluations, and departmental training.
• Monitor employee performance and address operational or conduct concerns in coordination with management.
• Maintain adequate inventory of pool equipment, chemicals, and operational supplies.
• Identify and promptly report unsafe conditions, equipment malfunctions, and maintenance concerns.
• Coordinate water sampling, laboratory testing, and compliance-related activities.
• Respond appropriately to guest concerns, emergencies, and safety incidents.
• Assist with incident reporting and implementation of corrective safety measures.
• Collaborate with other departments to maintain smooth operations and a positive guest experience.
• Perform additional duties as assigned to support departmental and resort operations.

Qualifications and Requirements

• High school diploma or equivalent combination of education and experience.
• Minimum of two years of relevant experience in pool operations, resort facilities, hospitality, or a related field preferred.
• Previous supervisory or team leadership experience preferred.
• Knowledge of pool water chemistry, chemical balancing, filtration systems, pumps, and preventive maintenance.
• Certified Pool Operator (CPO) certification preferred
• Candidates with equivalent pool operations training and experience will also be considered 
• Familiarity with New Mexico pool regulations and safety requirements.
• Strong leadership, organizational, and problem-solving skills.
• Ability to supervise, train, and motivate team members effectively.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently, prioritize tasks, and maintain accurate records.
• Basic computer skills and the ability to prepare reports and maintenance documentation.
• CPR certification required or ability to obtain certification within an established timeframe.
• Bilingual communication skills are a plus.
• Dependable, punctual, and able to maintain a professional and positive attitude.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to stand, walk, and move throughout indoor and outdoor resort areas for extended periods.
• Ability to bend, kneel, stoop, climb, reach, push, and pull while performing daily responsibilities.
• Ability to lift and move up to 40 pounds, with or without reasonable accommodation.
• Ability to work in varying outdoor weather conditions and around pool chemicals and mechanical equipment while following safety procedures.