Popai Health- Senior Customer Success Manager

Popai Health is a fast-growing health tech startup transforming the way care teams engage with patients. We build AI tools that analyze phone conversations between care managers and patients, surfacing insights, automating documentation, and helping close care gaps - so teams can focus on what matters most: delivering better care.

The Role

This role is central to Popai’s ability to drive meaningful outcomes for our customers. You will be responsible for ensuring healthcare organizations realize tangible operational and clinical value from Popai’s platform.

Popai works deeply with its customers. We invest in understanding how care management and population health teams operate day to day, where friction exists, and how success is defined internally. This role owns that depth - partnering closely with customers across clinical and operational functions, and helping translate their reality into effective use of the product.

What You’ll Do

• Own the success of a small portfolio of customers, from onboarding through renewal and expansion, developing a deep understanding of their workflows, goals, and challenges
• Lead structured discovery conversations to learn how care management and population health teams operate in practice
• Facilitate collaboration across clinical, operational, and leadership stakeholders within customer organizations
• Serve as a key interface between customers and internal Product, Data, and Engineering teams
• Translate product capabilities, insights, and analyses into clear, compelling customer-facing narratives
• Work hands-on with data when needed - requesting analyses, exploring datasets, or querying internal tools to support recommendations
• Create high-quality, enterprise-grade customer-facing materials, including presentations, summaries, and written communications
• Present insights, outcomes, and recommendations clearly and confidently in customer meetings
• Act as a trusted partner who can listen closely, ask the right questions, and guide customers toward impact

• Strong background in Population Health, Care Management, Value-Based Care, and/or Medicaid-focused programs. Experience working either:
• At healthcare technology vendors customer-facing roles
• Within care management or population health organizations
• Proven ability to manage complex customer relationships and engage confidently with senior stakeholders
• Comfortable working closely with Product, Data, and Engineering teams
• Data-fluent, with the ability to work with dashboards, metrics, and basic analyses and translate them into clear messages
• A strong storyteller, able to communicate complex ideas simply, clearly, and credibly, supported by data
• High standards for customer-facing communication, both written and visual
• Experienced in early-stage or scaling startups; comfortable with ownership and ambiguity

The expected base salary for this role is $160,000-$200,000. This is a good-faith estimate, but does not include equity or other forms of compensation. Pay will be based on experience level, but those outside of the salary band are welcome to apply.