Population Health & Operations Logistics Specialist

The Population Health & Operations Logistics Specialist sits at the critical intersection of Graduate Medical Education (TWCGME) and Clinical Care (TWCCH) divisions. This role is responsible for owning operational workflows that support efficient patient access, resident and provider assignment management, value-based care contract performance, and regulatory compliance. Additionally, the position provides administrative and operational support for the Population Health Rotation, serving as a vital liaison between clinical teams, organizational leadership, learners, and community stakeholders to advance community-responsive healthcare delivery.

ESSENTIAL JOB DUTIES AND FUNCTIONS

Operational & Rotation Coordination: Manage resident and clinician location assignments to support clinic coverage, scheduling optimization, and operational consistency. Coordinate all administrative aspects of the population health rotation, including learner logistics, onboarding materials, and scheduling.

Value-Based Care & Process Improvement: Track performance metrics tied to quality, utilization, and care gap closure initiatives. Lead and participate in value stream mapping and Lean process improvement exercises to eliminate clinical workflow inefficiencies.

Community Engagement: Support organizational collaboration with community-based organizations, public health agencies, and social service partners to align clinical services with community needs.

Compliance & Audit Support: Ensure operational and educational processes comply with organizational policies, GME accreditation standards, payer requirements, and regulatory frameworks.

 REQUIRED QUALIFICATIONS

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
• Buy in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• Bachelor’s degree in public health, healthcare administration, health sciences, education, social sciences, or related field. Master’s degree in public health, healthcare administration preferred.
• Strong organizational, communication, and project coordination skills.
• Ability to work collaboratively with interdisciplinary teams, leadership, learners, and community organizations.
• Experience with administrative coordination, program support, healthcare operations, education, community programming, or related activities.
• Proficiency with Microsoft Office Suite, Google Workspace, spreadsheets, Electronic Health Records (Medent) and data tracking tools (Ex. Tableau and SQL).
• Ability to manage multiple priorities and projects in a dynamic healthcare environment.

Preferred Qualifications

• Experience in population health, community health, graduate medical education, quality improvement, healthcare operations, care management, or value-based care environments.
• Familiarity with social determinants of health, health equity initiatives, quality metrics, and interdisciplinary care models.
• Experience working with community organizations, healthcare systems, residency programs, federally qualified health centers, or academic medical environments.
• Experience with data collection, reporting, workflow development, program evaluation, or quality improvement methodologies.