Porter

DUTIES AND RESPONSIBILITIESa (continued):

Applying the Basics

Principal Duties and Responsibilities:

· Observes all relevant health and safety procedures, particularly with regard to handling and storing hazardous substances.

· Uses basic math skills to perform calculations.

Additional Duties and Responsibilities:

· Completes forms accurately.

Understanding and Using Business Knowledge

Principal Duties and Responsibilities:

· Has overall understanding of dealership business objectives.

Additional Duties and Responsibilities:

· Attends training courses as required.

SKILL REQUIREMENTS

Skills required to perform principal/additional duties and responsibilities:

Achieving High Standards focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, seeking solutions, self-starting rather than passively waiting for direction, accomplishing tasks and showing concern for all aspects of the job as well as following ethical standards set by the company.

Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, considering feelings and viewpoints of others, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly in written text, using appropriate communication styles to persuade others to change their opinion.

Handling Pressure focuses on adapting to change, maintaining composure, and resolving conflicts. This includes changing priorities and procedures, maintaining performance under stress and opposition, being sensitive to time deadlines, maintaining positive and professional attitude, understanding others’ “points of view” and analyzing all viewpoints objectively.

Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions. This includes establishing priorities and organizing workload to accomplish goals and meet deadlines to support FIRTFT, customer handling, and business growth.

Applying the Basics focuses on referencing written information, applying basic math skills, using computers and technical systems, completing forms, and following safety procedures. This includes processing information from tables, written text, and charts; executing practical math problems; using systems to input or access information; and completing paperwork so that all information is correctly recorded.

aResponsible for other duties as assigned and/or required by business need.

EDUCATION/CERTIFICATION REQUIREMENTS

Education, training and/or state/national certifications should clearly demonstrate the possession of the knowledge and skills stated above.

• High School degree or equivalent preferred

EXPERIENCE

• One year experience in automotive environment

PHYSICAL REQUIREMENTS: WORKING CONDITIONS:

· Driving a vehicle