Portfolio Community Association Manager

Established in 1987, MMI stands as a distinguished Property Management firm committed to providing exceptional service to Rental Property Owners and Community Associations. Our experienced Managers hold prestigious designations, including GRI, Certified Manager of Community Associations (CMCA®), Association Management Specialist (AMS®), and Professional Community Association Manager (PCAM®). Additionally, MMI has earned the esteemed Accredited Association Management Company (AAMC®) designation, reflecting our unwavering commitment to excellence.

At MMI, we embrace the concept of Fiduciary Duty, fostering a corporate culture centered on impeccable customer service and support. Our team members, at every level, uphold personal responsibility for the success of our firm. Through a foundation of education, we instill Integrity and accountability within our team, clients, industry peers, and the board members in the communities we manage. Actively engaged in local Realtor® Associations and the Community Associations Institute, we contribute by teaching classes and participating in committees to enhance the industry. Our managers undergo rigorous training through an MMI-developed formal training program, ensuring they are well-equipped to meet the highest standards.

Summary

You are a highly motivated and detail-oriented Community Association Manager. As the manager, you will provide exceptional customer service and management functions to your clients, ensuring that they become promoters of our service. We offer a great team, administrative support, a competitive salary with a monthly bonus, and benefits. The portfolio will be in Prince George's County with a focus on the southern part of the county.

Duties

Duties include, but not limited to:

• Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance. Investigate complaints, disturbances, and violations and resolve problems following association rules and regulations.
• Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
• Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors. Most meetings are held via Zoom.
• Prepare detailed budgets for properties.
• Purchase building and maintenance supplies, equipment, or furniture.
• Solicit and analyze bids from contractors for repairs, renovations, and maintenance. Administer annual meetings/elections.
• Attend continuing education classes to maintain credentials and, where appropriate, seek higher credentials.

Requirements

Community Association Manager Job Requirements

• CMCA or higher designation
• Valid Drivers License and reliable transportation
• This is an exempt position; not hourly. Board meetings are billed to the association and are considered in the establishment of the base management fee, which is used to calculate CAM base pay.
• Strong organizational and analytical skills
• Exceptional verbal and written communication skills
• Comfortable speaking in front of small to medium-sized groups
• Strong leadership qualities
• Working knowledge of financial reports, budgets
• Proficiency in Word, Excel, and email
• First-in-class customer service skills
• Strong command of the English language

• Willingness and ability to sit in a seat for long periods, talk on the phone, and use a computer and other business equipment, which may require standing
• Ability to walk the property for site visits. Willingness and ability to take minimal risk to climb one-story ladders to roof hatches or to go into boiler and other equipment rooms

• Industry experience Bilingual
• Bachelor's or Associate degree

• 3 weeks of paid time off (PTO) on an accrual basis
• Birthday off if it falls on a regular workday
• Carefirst Medical, 50% company-paid
• 401K with 4% Safe Harbor match
• Voluntary dental, vision, life, and AFLAC at group rates
• Relaxed, caring culture and friendly co-workers
• Team environment