Garavel Chrysler Jeep Dodge Ram is a WrenchWay Top Shop! Check out our Top Shop page to see photos and detailed information about what it's like to work at our shop.
Garavel CJDR, located in Norwalk, CT, has been your family Chrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut's highest-volume Jeep dealership and Dealer Rater of the Year 12 years in a row! At Garavel, we want to enhance the car ownership experience - whether repairing a car, providing parts for it, or selling one. We hire for attitude, and we train for skills.
We are looking for a motivated and customer-focused Upgrade Concierge to join our dealership team. This role specializes in working with existing customers, primarily through the service drive, to identify opportunities for vehicle upgrades and provide a concierge-level buying experience. If you are looking to expand your sales career this is a great way to start your career with us!
What You’ll Do:
Engage with customers in the service drive to identify potential trade-in and upgrade opportunities.
Use dealership CRM and equity tools to analyze customer accounts, lease terms, and trade-in values.
Present personalized “VIP upgrade offers” that provide value, convenience, and long-term loyalty.
Schedule and conduct VIP appointments with existing customers.
Maintain strong follow-up with clients to encourage repeat business and referrals.
Deliver a white-glove, concierge-style experience throughout the sales process, from greeting to delivery.
Collaborate with the service, sales, and finance departments to ensure seamless transactions.
Consistently achieve sales goals while maintaining high CSI (Customer Satisfaction Index) scores.
What You’ll Need:
Full time availability. You’ll also need to be at least 18 years old.
A valid driver’s license and acceptable driving record.
Previous sales experience preferred, but strong customer service or relationship-building experience okay!
Ability to work independently while contributing to a team environment.
Honesty, empathy, and exceptional communication skills.
Comfortable engaging with customers face-to-face in a service drive setting.
Strong organizational and follow-up skills with attention to detail.
Proficiency with CRM tools a plus
What We Offer
Must Haves:
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Auto Acquisition specialist will frequently:
The Garavel Auto Group is an equal-opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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